Customer service: Terms of business
Verification of Goods
It is the customer's responsibility to verify the quantity and condition of the goods upon receipt. In case of on-arrival damage or missing items, the customer MUST notify Grifols UK Ltd within 24 hours of receipt of goods. Any notifications shall be reported to Customer Service on +44 (0) 845 2413090.
Returns Policy
Product is NOT returnable unless the product has been damaged in transit or incorrect product has been delivered. In this case please contact Customer Service on +44 (0) 845 2413090 within 24 hours of receipt.
Retention of Title
Grifols UK Ltd retains title and remains the legal owner of the goods supplied until the purchase price and any delivery charges including VAT are paid in full.
Account Facilities
If the customer does not have a credit facility with Grifols UK Ltd then payment will need to be made on a pro-forma invoice. This payment can be made as below. No goods will be delivered until cleared funds are received.
Grifols UK Ltd reserves the right to refuse or withdraw Account Facilities without giving reason at any time.
How to Settle your Invoice
The payment terms are clearly stated on your invoice, and the invoice must be paid by that date.
If you are paying by BACS please send remittance to:
HSBC Bank Plc
Account Number:- 72198886
Sort Code:- 40-16-08
Remittance Advice should be sent via e-mail UK-finance@grifols.com or to the address at the top of the invoice.
Cheques should be made payable to Grifols UK Ltd. Please write your account number and relevant invoice number on the reverse of the cheque.
Cheques and remittance advices should be sent to the address at the top of your invoice.
Credit Control
For all queries involving payment of invoices or account balances please contact accounts.receivable.uk@grifols.com.
Cancellation
Please contact Grifols UK Ltd as soon as possible if you wish to cancel an order. It may be possible to cancel your order under certain circumstances, for example, taking into account status of shipment and any prior formal agreements that are in place or notifications or publications that have been issued from Grifols UK Ltd in relation to Product. We reserve the right to decline cancellations five working days prior to the due date where goods have been purchased expressly on behalf of the customer.
Law and Jurisdiction
The validity, construction, and performance of these Conditions shall be governed by English Law.
All disputes arising out of these Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.